PoKo FAQ – Frequently Asked Questions
Welcome to PoKo’s FAQ section! Here, you’ll find answers to commonly asked questions about our products, services, and policies. If you need further assistance, feel free to contact us.
General Information
Q: What is PoKo?
A: PoKo is an online home decor store that has been providing premium-quality products since 2016. We offer a curated selection of stylish and high-quality decor items for customers worldwide.
Q: How can I contact PoKo?
A: You can reach us via:
📧 Email: [email protected]
📍 Address: 865 Office 41 Drewitt House, 865 Ringwood Road, Bournemouth, County, United Kingdom, BH11 8LW
Orders & Payment
Q: What payment methods do you accept?
A: We accept payments through Paypal, which supports major credit and debit cards.
Q: How do I cancel my order?
A: You may cancel your order before it has been shipped by contacting our customer service team at [email protected].
Q: Are there any additional fees or taxes?
A: No! Customers do not have to pay extra taxes or duties—PoKo covers all applicable fees to ensure a hassle-free experience.
Shipping
Q: How long does it take to process my order?
A: Each of our products is handcrafted upon order, requiring a production time of 2-3 days. High-quality craftsmanship takes time!
Q: How long does shipping take?
A: Once your order is dispatched, you can expect delivery within 2-4 business days.
Q: Do you offer free shipping?
A: Yes! We provide free shipping on all orders, United States.
Q: Which shipping carriers do you use?
A: We primarily ship with DHL, FedEx, and UPS to ensure safe and timely deliveries.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, as long as the item is unused, in its original packaging, and with all tags attached. Returns are accepted for the following reasons:
- The item does not match the description
- The wrong item was received
- The item is damaged or defective
Q: How can I return an item?
A: You may return items via mail or in-store:
📦 By Mail: Contact our support team at [email protected] to receive return instructions.
🏢 In-Store: Visit our physical location with the original receipt or proof of purchase for assistance.
Q: Are there any return fees?
A: PoKo does not charge return fees, but customers are responsible for return shipping costs.
Q: How will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed to the original payment method within 5-7 business days.
Privacy & Security
Q: How does PoKo protect my personal information?
A: We use advanced security measures, including encryption, access controls, and regular audits, to protect your data. Learn more in our Privacy Policy.
Q: Does PoKo use cookies?
A: Yes, we use cookies to enhance your browsing experience, track preferences, and improve our services. You can disable cookies in your browser settings, though some features may not work as expected.
Legal
Q: How do I file a DMCA report?
A: If you believe your copyrighted work has been used without authorization, please visit our DMCA Policy page for instructions on filing a claim.
Q: Where can I find your Terms of Service?
A: By using our website, you agree to our Terms of Service. Please review them before making a purchase.
Still have questions?
If you need more assistance, don’t hesitate to contact our customer support team.
📧 Email: [email protected]
Thank you for choosing PoKo – we appreciate your support! 🎉
