FAQs
Frequently Asked Questions (FAQ)
Welcome to the Poko FAQ section! Here, we’ve compiled answers to some of the most commonly asked questions about our products, services, and policies. If you need further assistance, don’t hesitate to contact us.
General Information
Q: What is Poko?
A: Poko is an online home decor brand that has been providing high-quality decorative products since 2016. Our goal is to bring style, elegance, and durability into every home.
Q: How can I contact Poko?
A: You can reach us via email at [email protected] or visit our store at 4524 Lizzy Dr, Dallas, TX 75211, United States.
Orders & Payments
Q: What payment methods do you accept?
A: We accept payments through Paypal, which supports major credit and debit cards.
Q: Can I cancel my order?
A: Yes, orders can be canceled before they are shipped. To request a cancellation, please contact our support team at [email protected].
Q: Are there any hidden fees or additional charges?
A: No, we cover all applicable taxes and duties, ensuring that you do not incur any unexpected fees.
Shipping
Q: How long does order processing take?
A: Orders are generally processed within 1-2 business days before being shipped.
Q: When will my order arrive?
A: After dispatch, delivery typically takes 2-4 business days, depending on your location.
Q: Is shipping free?
A: Yes, we offer free The United States shipping on all orders.
Q: Which carriers do you use for delivery?
A: We ship via DHL, FedEx, and UPS to ensure reliable and timely deliveries.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery as long as items are unused, in original condition, and include all packaging and tags. Returns are accepted for the following reasons:
- The product does not match the description
- Incorrect item received
- The item arrived damaged or defective
Q: How can I return an item?
A: You can return items via mail or at our store:
✔ Mail: Contact our support team at [email protected] to initiate a return and receive return instructions.
✔ In-Store: Bring the item along with proof of purchase to our store for assistance.
Q: Is there a return fee?
A: No return processing fees apply, but customers are responsible for the return shipping costs unless the return is due to an error on our part.
Q: How do refunds work?
A: Once your return is received and inspected, we will process the refund to your original payment method. Refunds typically take 5-7 business days to appear in your account.
Privacy & Security
Q: How does Poko protect my personal data?
A: We use encryption, strict access controls, and routine security audits to protect your personal information. Please see our Privacy Policy for more details.
Q: Does Poko use cookies?
A: Yes, we use cookies to improve your browsing experience. You can adjust cookie settings in your browser, but disabling them may affect certain site features.
Legal
Q: How do I report copyright infringement?
A: If you believe your copyrighted content has been misused, follow the steps outlined in our DMCA Report page.
Q: Where can I find your terms of service?
A: Our Terms of Service page outlines the conditions of using our website and services. Please review them before making a purchase.
Still Have Questions?
If you need more assistance, don’t hesitate to contact our customer support team. We’re happy to help!
Thank you for shopping with Poko—where style and quality meet!