payment policy

Billing Terms and Conditions

Welcome to Poko! Before making a purchase, please read our Billing Terms and Conditions carefully. By placing an order, you acknowledge and agree to the terms outlined below.

Accepted Payment Methods

We offer secure payment options, including:

  • Credit/Debit Cards: Visa, MasterCard
  • Online Transactions: Paypal

Payment Processing

All transactions are processed securely through Paypal, ensuring your personal and financial details remain protected. When you place an order, your selected payment method will be charged immediately upon checkout.

Pricing & Currency

  • All product prices are displayed in USD (United States Dollars).
  • Poko reserves the right to adjust prices without prior notice.
  • Shipping fees, taxes, and customs duties (if applicable) are calculated at checkout.

Billing Details

To complete your purchase, you must provide accurate and up-to-date billing information, including:

✔ Full name
✔ Billing address
✔ Phone number
✔ A valid payment method

Incorrect or incomplete billing details may lead to order delays or cancellations.

Order Confirmation

Once your payment is processed successfully, you will receive an order confirmation email containing your purchase details. Please review it carefully and notify us immediately if there are any errors.

Order Modifications & Cancellations

  • If you need to cancel or modify your order, please contact our customer support as soon as possible.
  • Once an order has been processed and shipped, it cannot be modified or canceled.

Refunds & Returns

For details regarding returns and refunds, please refer to our Return Policy.

Payment Disputes

If you encounter any payment-related issues, please reach out to our customer service team promptly. We will collaborate with the payment processor to resolve the matter efficiently.

Thank you for shopping with Poko. We appreciate your trust in our products and services!