Privacy policy

Privacy Policy

At Poko, we prioritize your privacy and are dedicated to safeguarding your personal data. This Privacy Policy explains how we gather, use, and protect your information when you interact with our website and services.

Information We Collect

  1. Personal Information: We collect personal details that you provide when you create an account, make a purchase, or contact us. This may include:

    • Full name
    • Email address
    • Shipping address
    • Phone number
    • Payment details

  2. Non-Personal Information: We automatically gather non-personal data when you visit our site. This may include:

    • IP address
    • Browser type
    • Operating system
    • Referring URLs
    • Pages visited
    • Time and date of visits

How We Use Your Information

We utilize your data for the following purposes:

  • Order Processing: To process your orders, send confirmations, and notify you about shipping.
  • Customer Support: To address your queries and provide assistance.
  • Marketing: To send updates and promotions about our products. You can opt-out of marketing communications anytime.
  • Improvement: To enhance our site, products, and services based on your feedback.
  • Security: To prevent fraud and protect our website from unauthorized access.

Sharing Your Information

We never sell or trade your personal information. However, we may share your data in these cases:

  • Service Providers: We share information with trusted third-party companies who help us run our business, process payments, and provide customer service. They are bound to keep your data confidential.
  • Legal Obligations: If required by law or in response to requests from government authorities, we may disclose your information.
  • Business Transfers: In case of mergers, acquisitions, or sales, your data may be transferred to the new owners.

Data Security

We implement a variety of security protocols to protect your personal data:

  • Encryption: Sensitive data (e.g., payment information) is encrypted during transmission using SSL (Secure Socket Layer) technology.
  • Access Controls: Only authorized personnel can access your personal information.
  • Regular Security Audits: We routinely assess and update our security measures to protect your data.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request to view the personal data we hold about you.
  • Rectification: Request corrections to any inaccuracies or omissions in your data.
  • Deletion: Request the removal of your personal information, except for certain legal exceptions.
  • Opt-Out: Unsubscribe from marketing communications.

To exercise any of these rights, please contact us using the information below.

Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and enhance site functionality. You can disable cookies through your browser settings, but please note that doing so may impact some site features.

Third-Party Links

Our site may include links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of those sites you visit.

Changes to This Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page and will take effect immediately upon publication. We recommend you check this page regularly for any updates.

Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us:

Thank you for trusting Poko with your personal data. We are committed to maintaining your privacy and providing you with a secure shopping experience.