PoKo Privacy Policy
At PoKo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services.
1. Information We Collect
a) Personal Information
We collect personal information that you provide when you create an account, place an order, or contact us, including:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
b) Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed
- Date and time of visits
2. How We Use Your Information
We use your information for the following purposes:
a) Order Processing
- To process and fulfill your orders
- To send order confirmations and shipping notifications
b) Customer Support
- To provide assistance and respond to inquiries
c) Marketing & Promotions
- To send promotional materials and updates about our products (you can opt out anytime)
d) Website & Service Improvements
- To analyze user behavior and enhance our website, products, and services
e) Security & Fraud Prevention
- To protect against unauthorized transactions and ensure site security
3. Sharing Your Information
We do not sell, trade, or share your personal information with outside parties, except in the following cases:
a) Trusted Service Providers
We may share your information with third-party providers who help us with payment processing, shipping, and customer support. These providers are required to keep your information secure.
b) Legal Compliance
We may disclose your information if required by law or in response to valid legal requests.
c) Business Transfers
If PoKo undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.
4. Data Security
We implement strict security measures to protect your personal information:
- Encryption: All sensitive data (such as payment details) is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: Only authorized personnel have access to your information.
- Regular Security Audits: We continuously review and update our security practices.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (except where legally required).
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise your rights, please contact us at [email protected].
6. Cookies
We use cookies to enhance your experience. These small data files help us:
- Remember your preferences
- Track your usage patterns
- Improve website functionality
You can disable cookies in your browser settings, but doing so may limit certain website features.
7. Third-Party Links
Our website may contain links to third-party sites. These sites have their own privacy policies, and PoKo is not responsible for their content or data practices. Please review their policies before providing personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here, and the revised policy will take effect immediately. We encourage you to check this page regularly for updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
📧 Email: [email protected]
📍 Address: 865 Office 41 Drewitt House, 865 Ringwood Road, Bournemouth, County, United Kingdom, BH11 8LW
Thank you for trusting PoKo—your privacy and security are our top priorities. 💙
