Refund, Return, and Cancellation Policy

At Poko, we prioritize your satisfaction with every purchase. If you are not completely happy with your order, please review our policy below for returns, refunds, and cancellations.

Return Guidelines

You can return items within 30 days of receiving your order, provided they remain unused, in their original condition, and with all tags and packaging intact. Returns are accepted in the following situations:

• The item does not match the description.
• You received the wrong product.
• The item arrived damaged or defective.

How to Return Your Order

Returning an item is simple and straightforward. You can choose one of the following methods:

Return by Mail

• Contact our support team at [email protected] to initiate a return request.
• We will provide return instructions along with a return authorization number.
• Ship the item back to us as per the instructions provided.

In-Store Return

• Bring your product along with proof of purchase to our store.
• Our team will assist you in processing the return.

Return Costs

We do not charge a return processing fee, but customers are responsible for the return shipping costs unless the return is due to an incorrect or defective product.

Refund Policy

Once we receive and inspect the returned item, we will process your refund. The amount refunded depends on the reason for the return:

Reason for Return	Refund Amount	Condition
Item was not received	100% refund	No return required
Wrong item / Not as described	100% refund	Item must be returned
Damaged or defective item	100% refund	Item must be returned
Dissatisfaction with product	80% refund	Item must be returned

Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the amount to reflect in your account.

Order Cancellation

You may cancel your order before it has been shipped. Once an order is dispatched, cancellation is no longer possible.

To cancel your order, please contact our customer support team immediately at [email protected].

Thank you for choosing Poko. We appreciate your trust in our products and services!